At our core, our mission to provide affordable energy underpins socio-economic development in regions where we operate. Fulfilling our mission in a socially responsible way requires collaboration and partnership. To build trust and mutual understanding and to understand how our operations impact communities where we operate, we regularly and thoughtfully engage with a variety of stakeholders – landowners, suppliers, community organizations, lawmakers, elected officials, regulators, industry peers, employees, business partners and others.
We offer stakeholders multiple options for contacting us, including direct contact with our staff, toll-free phone lines, e-mail and social media channels. Our proactive engagement practices cover a range of activities, including direct meetings and dialogue with landowners, tribal communities and other community stakeholders, formal consultation efforts as required for regulatory approvals, and ongoing discussions with nonprofit organizations receiving social investments.
The results of these conversations serve to deepen our understanding of what’s important to our stakeholders and provide opportunities to collaborate on sustainable solutions. In 2020, many industry conferences and landowner and community engagement events were canceled or postponed due to COVID-19. We conducted the majority of engagement virtually to promote the safety of our stakeholders and employees. In 2021, we hope to return to in-person engagement, when it’s safe to do so, and to formalize a stakeholder engagement plan.
Learn more about our work with elected officials, community and tribal leaders and trade associations in the Political Contributions and Lobbying section.
Engaging with Landowners
By engaging with landowners, we seek to foster understanding and trust and lay the foundation for mutually beneficial, long-lasting relationships. Our actions are guided by our values, internal standards and operating culture. Our Land team is committed to proactively sharing our plans, project updates or changes, answering questions and addressing concerns in a timely manner.
Typical landowner engagement begins with a Marathon Oil Field Surface Land Professional sitting down with the landowner to proactively discuss what to expect once operations begin. This person continues to engage with landowners after operations begin. Due to COVID-19, we shifted many of our engagements with landowners from in-person to virtual meetings and phone calls. We also increased the frequency of our engagement to help landowners adjust to the new virtual format. When teams did meet in person, we limited the number of people on site to essential personnel only, required masks and adhered to safety protocols.
In addition to face-to-face and community meetings, landowners can contact Marathon Oil at any time by phone, email, fax and mail. We track landowner concerns in an internal system and follow through until an issue is resolved. In 2020, our team continued to handle an average of 1,300 calls and emails each month. The vast majority of these requests were questions about payment details and ownership. We provide ongoing training to our call center employees and make process improvements where needed.
In March 2020, in response to COVID-19, our Land team began working from home full-time, processing an estimated 18,000 pieces of mail and helping to mitigate delays in addressing landowner requests. We continued to transition more owners to direct deposit to alleviate issues of misplaced or delayed checks, as well as reduce our environmental footprint by digitizing paper processes where possible. To date, we have saved more than 300,000 sheets of paper due to our digitalization efforts.
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If you’d like to give us your feedback on the entire report, please fill out the complete survey for the 2020 report.